1. How long will it take for my product to arrive?
A.: The average period is 10 to 45 business days after posting.

2. Where does the product come from?
A.: We represent manufacturers from Brazil, the United States, Europe and China; it depends on the product chosen.

3. Can I pay in installments using a bank slip?
A.: Payment in installments is only accepted by Credit Card. Bank Slip only for cash payments.

Attention : Payment of the BOLETO (if available) can be made at any bank or lottery agency.

4. Can I pick it up in person?
A: No. All shipments are made by post.

5. Are the products original?
A.: Yes. We only work with original products from several global brands.

6. I purchased more than one product in the same order but only received some of them. Is this normal? Will the other products be delivered?
A: It can happen, but don't worry. This type of situation occurs when different suppliers ship the products you have chosen. If this happens, two different tracking codes will be sent to you so that you can track your orders. Since they are two different packages, two separate checks will be carried out by the IRS, which may result in different delivery times.

7. What if my delivery is late?
A.: Don't worry, delays can happen, but they rarely happen. Your shipment is tracked daily and, if the product does not arrive for some unexpected reason, within 90 business days from the date of shipment, in accordance with the shipping and delivery terms, 100% of the payment will be refunded.

8. How do I exchange the product?
Our exchange process is very simple. You just need to check if the reason for exchanging the part fits one of the requirements below:

- Request the exchange within 7 calendar days after the date of receipt of the item;

- The product must be in its original purchase condition: it must not have been used, washed or ironed;

- Must be in original packaging;

- The product cannot be damaged due to use.

9. I received the product, found it damaged and want to exchange it.
SHOP PRO SHOP always seeks total customer satisfaction. If you have received a product that does not meet the stipulated conditions, please contact us so that we can exchange it. We would like to emphasize that you should carefully check that the item meets the established conditions.

10. Do I need to pay to make the exchange?
It depends. This may vary depending on what happened during the delivery process of your order. We evaluate each case individually so that we can resolve the exchange in a way that solves the problem in the best possible way. Therefore, exchanges may or may not incur costs. If the product received is damaged, the entire cost of this return will be the responsibility of SHOP PRO SHOP . In situations where the exchange is due to dissatisfaction, such as the color of the item, this cost will be passed on to the customer.

11. I made an exchange request and would like to know how long it will take for me to receive my new product.
As soon as we receive your order, we will start a new delivery process. Therefore, the delivery times for a new purchase will apply, in this case, 10 to 45 days. You will also receive a new Tracking Code to track your order on the Correios website.

12. I received the product but missed the exchange deadline. Can I still make the exchange?
Unfortunately not. As we have made the exchange period clear, we cannot carry out the exchange after the established period. Your purchase, after the period of fourteen days from receipt, will no longer be available in our system. Therefore, we recommend that you check the product at the time of purchase, thus facilitating the possibility of an exchange.

13. I didn't really like my purchase but I saw another product on the website that I really liked. Can I exchange it for another product?
Yes, you can. If your purchase meets the requirements stated in "01", simply send an email to our Customer Service Center to request an exchange. When making the request, send an email with the link to the product you chose, stating the color and size of the item. If the product is worth more than the original, we will charge you an additional amount. If the value is less, we will refund the amount. IMPORTANT : For this type of exchange, the costs of shipping the product to our distribution center abroad will be borne by the Customer. SHOP PRO SHOP undertakes to cover the costs of exchanges when carried out due to a defect or damage to the product received.

14. I want to request an exchange but I have changed address. Can I change it to receive the exchange at the new address?
Yes, you can, but be aware of some conditions. You must inform us of this change when you request the exchange. This way, we will change the address with your new details.

15. Can I request a cancellation after the merchandise has already been shipped? Yes, but when the merchandise arrives at your home, you must refuse to receive the product! The merchandise will be returned to our stock and we will refund the amount after the product arrives at our warehouse.

THE SHOP PRO SHOP, in full exercise of its designated duties, informs that the service time in general, as well as returns and refunds, may vary between 5 and 90 business days, depending on the high demand and flow of messages, this overload caused for the exercise of the company throughout the national territory. We also emphasize that the company is governed by solid values ​​and has as a priority the satisfaction of customers, which is why the The team works hard to meet all demands in a timely manner.

THE CUSTOMER , when browsing and any types of transactions on the SHOP PRO SHOP website, you agree to all the terms, conditions and deadlines imposed by said company.

Yours sincerely,

Shop Pro Shop Team.