SHOP PRO SHOP is committed to your satisfaction. If you chose your product in our online store and, upon receiving it, it was not as you expected or it arrived with some defect, we guarantee your right to exchange or return in the following situation:

1. Within 07 (seven) calendar days from receipt of the product.

The first step is to contact our Customer Service Center, via chat, email: contact.shopproshop@gmail.com and/or WhatsApp: (11) 9 5862-3457 . From that moment on, you will receive all the instructions on how to proceed with the return of the product.

Once our team receives the package, we will analyze the item to confirm that it meets the exchange or return conditions. Once confirmed, we will proceed with the return process and you will have two options regarding your purchase:

Exchange : For any other product that is available in our stock.

Refund of amounts : Receive a full refund of the amount paid for the product.

1. Exchange and Return Policy: All occurrences involving exchange or return will be handled as provided for in the Consumer Protection Code.

1.1 - SHOP PRO SHOP is responsible for returning/shipping the purchased products. Therefore, the company has priority in deciding how to ship the products. To avoid any type of expense when returning the products, it is essential that you contact the sales department before sending the purchased products back. SHOP PRO SHOP may choose to ship them by post or by another service available on the market.

1.2 - The product must be returned with the Danfe and a letter describing the reason for the return. The absence of the Danfe and/or the letter will prevent the identification of the order and, consequently, the refund of the amount paid. Therefore, do not forget to send the Danfe and the letter describing the reason for the return.

1.3 - The refund of the value of the product, including the purchase shipping cost, will be made after analyzing the conditions of the returned products and may be done in the following ways:

• For purchases made with a credit card, the refund request to your card administrator will be immediate and registered. The refund on your statement, depending on the request and due date of your card, may occur in up to two (2) subsequent statements.
• For purchases paid by bank slip, direct debit or bank deposit, the refund will be made via TED to the account indicated by the customer. Deadline for crediting to your checking account: seven (7) business days. (Federal Decree No. 7,962/2013)

1.4 - Withdrawal

To return products due to withdrawal, the deadline of up to 7 calendar days from receipt must be met. The product must be in its original packaging, without signs of use, and accompanied by the invoice. Article 49 of the Consumer Protection Code (CDC)

1.5 - Defective product

The maximum period to report the occurrence of defective products is 7 calendar days.

The product must be sent to SHOP PRO SHOP, with the invoice or purchase declaration, and will undergo an evaluation. If no defect is detected, it will be returned to the customer.

1.6 - Other reasons

We request that receipt be refused if any type of violation of the product is noticed at the time of delivery, such as:

* Open or damaged packaging;
* Damaged product;
* Product does not match the order.

Frequently Asked Questions:

1 – How do I exchange the product?

Our exchange process is very simple. You just need to check if the reason for exchanging the part fits one of the requirements below:

- Request the exchange within 7 calendar days after the date of receipt of the item;

- The product must be in its original purchase condition: it must not have been used, washed or ironed;

- Must be in original packaging;

- The product cannot be damaged due to use.

2 – I received the product, found it damaged and want to exchange it.

SHOP PRO SHOP always seeks total customer satisfaction. If you have received a product that meets the conditions mentioned above, send us an email so that the exchange can be made. We emphasize that you must carefully check whether the item meets the conditions mentioned in question "01". If it does, it will be eligible for exchange.

3 – Do I need to pay to make the exchange?

It depends. This may vary depending on what happened during the delivery process of your order. We evaluate each case individually so that we can resolve the exchange in a way that solves the problem in the best possible way. Therefore, exchanges may or may not incur costs. If the product received is damaged, the entire cost of this return will be the responsibility of SHOP PRO SHOP. In situations where the exchange is due to dissatisfaction, such as the color of the item, this cost will be passed on to the customer.

4 – I made an exchange request and would like to know how long it will take for me to receive my new product.

As soon as we receive your order, we will start a new delivery process. Therefore, the delivery times for a new purchase will apply, in this case, 10 to 45 days. You will also receive a new Tracking Code to track your order on the Correios website.

5 – I received the product but missed the exchange deadline. Can I still make the exchange?

Unfortunately not. As we have made the exchange period clear, we cannot carry out the exchange after the established period. Your purchase, after the period of fourteen days from receipt, will no longer be available in our system. Therefore, we recommend that you check the product at the time of purchase, thus facilitating the possibility of an exchange.

6 – I didn’t really like my purchase but I saw another product on the website that I really liked. Can I exchange it for another product?

Yes, you can. If your purchase meets the requirements stated in "01", simply send an email to our Customer Service Center to request an exchange. When making the request, send an email with the link to the product you chose, stating the color and size of the item. If the product is worth more than the original, we will charge you an additional amount. If the value is less, we will refund the amount. IMPORTANT : For this type of exchange, the costs of shipping the product to our distribution center abroad will be borne by the Customer. SHOP PRO SHOP undertakes to cover the costs of exchanges when carried out due to a defect or damage to the product received.

7 – I want to request an exchange but I have changed address. Can I change it to receive the exchange at the new address?

Yes, you can, but be aware of some conditions. You must inform us of this change when you request the exchange. This way, we will change the address with your new details.

8 – Can I request cancellation after the merchandise has already been shipped?

Yes, you can, but when the merchandise arrives at your home, you must refuse receipt of the product! The merchandise will return to our stock and we will refund the amount after the product arrives at our warehouse.

Post Office Customer Service Center:
3003-0100 (Capital cities and metropolitan regions) 0800-725-7282 (Other locations)

SHOP PRO SHOP , in full exercise of its designated duties, informs that the general service time, as well as returns and refunds, may vary between 5 and 90 business days, due to the high demand and flow of messages, an overload caused by the company's operations throughout the national territory. We also emphasize that the company is governed by solid values ​​and has customer satisfaction as a priority, which is why the team works vigorously to meet all demands in a timely manner.

THE CUSTOMER , when browsing and carrying out any type of transaction on the SHOP PRO SHOP website, agrees to all terms, conditions and deadlines imposed by said company.

Yours sincerely,

Divine Product Team.